How to Solve PS4 Pro Won’t Play 4K MKV Files?

PS4 Pro is up-to-date to support 4K streaming and 4K auto-upscaling for video content. 4K entertainment requires subscription to 4K-compatible content streaming service, a robust internet connection, and a compatible 4K display. Although MKV file format is one of the playable formats by PS4 Pro, but some of you still have problems when playing 4K MKV files on PS4 Pro, issues like below:

Q1: “My friends has sent me some insteresting Video files in .mkv format, when I try to play these MKV files on PS4 Pro via a USB, but an error message showed: “error file”. Anyone know why and how to solve it? Thanks a lot!”

Q2: “Anybody encounter the case PS4 Pro won’t play 4K MKV files encoded with H.265/HEVC like me do? Is there some solutions? Thanks.”

According to its official website, only certain MKV files that meet the following standard can be played on PS4 Pro.


Video: H.264/MPEG-4 AVC High Profile Level 4.2
Audio: MP3, AAC LC, AC-3 (Dolby Digital)

To solve PS4 Pro won’t play 4K mkv files issues, we’d better convert 4K mkv files to PS4 Pro supported formats via a third party video converter. After several testing, I found Brorsoft Video Converter Ultimate for Windows / Mac is one of the best 4K MKV to PS4 Pro video converter that can capable to convert 4K/1080P/720P MKV files to PS4 Pro supported formats without any quality loss. Besides, you can also use the program to convert other unsupported file formats such as MP4, AVI, WMV, FLV, MOV, FLV, VOB, etc as well as Blu-ray/DVD discs to PS4 Pro supported file formats.

Free download best 4K MKV to PS4 Pro Video Converter:

video-converter-trail imedia-converter-for-mac-trail

Guide: Convert 4K MKV Files to PS4 Pro Supported File Formats

Windows Version Brorsoft Video converter taken as example, Mac Version share the same steps. Just keep in mind you have download the right version, Windows platform .exe files cannot be installed on macOS – and vice versa.

Step 1. Load MKV Files

Install and launch the best 4K MKV to PS4 Pro Video Converter, simply click “Load Files” to import your 4K MKV files to the program.


Step 2. Choose Output Format

Simply tap the Format menu and pick up a proper format like “PS3 Video(1080P) MPEG-4(*.mp4)” from PSP/PS3 category as the target format.


Tip: If you like, you can click Settings icon to adjust the video codec, bitrate, frame rate, audio sample rate, etc to get a decent video as you want. In principle, the larger input values, the better output quality, but the corresponding larger file size.

Step 3. Start Converting MKV files

With above settings, tap the Convert button to convert 4K MKV to PS4 Pro supported formats in best quality.

When the conversion is complete, click Open button to quick locate the converted video. Then, you can transfer the converted MKV movies to PS4 Pro from USB or media server easily.

Editor’s Note: To play video on PS4 Pro via USB cable, make sure to place your media file in Folders or your PS4 Pro won’t be able to use them. Audio files must be located in a folder called “Music” on the drive for the PS4 Pro to detect them correctly. Video files can be in any folder, but they need to be in a folder and not on the root of the drive. You could put them in a folder named “Videos”, or create separate folders for different types of videos

Related Articles:

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How to Play UHD Blu-ray Movies on PS4 Pro?

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